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‎05-29-2022 08:58 AM

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I bought a Envy Pro 6400 printer in the USA in 2020. I've moved to the UK now and the cartridges here are being rejected by the printer. I understand I need to reset the region, but I cannot contact support as the printer is out of warranty. Could you please help?

 

Thanks,

Marcus

Category:
1 REPLY 1

‎05-29-2022 03:17 PM

HP Recommended

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

 

 


Bob Headrick,  HP Expert

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