Need to change regional settings on HP OfficeJet Pro 6970 to accept 902 cartridge

[mfiorini]

Have an HP OfficeJet Pro 6970 that only will accept 903 cartridges although 902 are listed as compatible. Can only find 902 in the US to purchase

[Raj_05]

Hi @mfiorini,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions.

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[mfiorini]

Hi Alden

I have the mentioned conditions met if you could please send me instructions on changing the localizations.

Thanks

[Raj_05]

Hi @mfiorini,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

please share screenshot of this window on a private message using this link.

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support