Need to exchange a damaged instant ink cartridge

[Megmangotree]

I am out of warranty, but am currently still enrolled in the monthly HP Instant Ink program. Last night I I changed out two cartridges but cannot print because one of them is apparently damaged. I have spent at least 4 hours with the website diagnostics, unistalling/reinstalling, cleaning the cartridge, “chatting” with the robotic assistant, tried telephone calling today— to be told via automatic voice that I need to open a case online first. Attempted that BUT I am out of warranty for the printer!!!!!!

I need to replace/exchange a yellow ink cartridge immediately so that I can resume printing!!!! 

How do I get to speak to an instant ink HUMAN?

[Kumar0307]

@Megmangotree, Welcome to the HP Support Community!

I understand you are not able to print due to the ink cartridge error. What is the exact error?

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

If the issue persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

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