Need warranty replacement for defective ink cartridge

[JH1333]

I need help getting a replacement for a defective ink cartridge that's under warranty.  I recently purchased a 2-pack of HP's 65 ink, one b&w and one color cartridge.  The b&w cartridge works fine, but the color cartridge is not being recognized by my printer, even though it recognizes my old color cartridge just fine.  I followed all of the troubleshooting steps after working through the virtual assistant and was told to contact the warranty department for a replacement.  However, I've spent the last hour and a half getting passed around to different departments via HP's customer support and nobody seems to know how to do a warranty replacement for a cartridge that wasn't purchased directly through HP.  How can I get this cartridge replaced under warranty?

[Bob_Headrick]

The cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this > 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select: 

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you have a defective supply that is in warranty, you have verified the supply is defective by switching it with a replacement supply.