New 2800 hp printer change cartridges and it saying that the cartridge account issue.

[JustinC8]

We just bought this 2800 hp printer and we change the cartridges and bought the original brand and it does not print. It says cartridge or account issue. We need help.

[Garp_senchau]

@JustinC8, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

When your HP printer displays a "cartridge or account issue" message even after installing original HP cartridges, there are several steps you can take to resolve the problem:

Verify Cartridge Compatibility: Ensure the cartridges you purchased are compatible with your HP 2800 printer model. Incorrect cartridge types can lead to operational errors.

Reinstall the Cartridges:

• Turn off the printer.
• Open the printer's cartridge access door and carefully remove the cartridges.
• Inspect the cartridges and the slot for any protective tape or packaging material that may not have been removed.
• Reinstall the cartridges, ensuring they are seated properly.

Check for Firmware Updates:

• Ensure your printer's firmware is up to date, as this can resolve compatibility issues with the cartridges.
• You can typically find firmware updates on the HP Support Website.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in and turning it on.

Check HP Instant Ink Account:

• If you are using HP Instant Ink, ensure your account is active and there are no issues with your subscription or billing.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,