New 64 HP black cartridge prints only in pink

[billford]

My printer is HP Envy Photo 6255 but appears in your entries as 7520 

[Raj_05]

Hi @billford,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with the cartridge or the printer itself. Here are a few steps you can try to troubleshoot the problem.

• Check Cartridge Installation: Make sure the black cartridge is installed correctly. Remove it and reinsert it firmly to ensure it's properly seated.
• Clean Print Head: Sometimes, the print head can get clogged, especially if the printer hasn't been used for a while. Most printers have a built-in utility for cleaning the print head. You can usually find this option in the printer settings menu.
• Check Ink Levels: Ensure that the black ink cartridge has enough ink. If it's low, replace it with a new one.
• Print Quality Diagnostic Report: Many printers have a diagnostic report option that can help identify printing issues. Check your printer's user manual to see how to print a diagnostic report.
• Update Printer Firmware: Ensure that your printer has the latest firmware installed. Sometimes, firmware updates can fix printing issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support