New 7005 printhead issue - error message

[Too-tire]

Just got a new 7005 smart tank - followed instructions in app but stuck at printhead install with error message that install was not correct.  Re-installed multiple times (ensuring a click happened) and  

turned on and off multiple times but no success.  

can anyone help ? 

[Garp_senchau]

@Too-tire, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are experiencing issues with printhead installation on your HP Smart Tank 7005, follow these troubleshooting steps:

Verify Printhead Installation:

• Make sure both printheads are properly seated in their respective slots.
• Ensure the printhead latch is closed firmly.
• Confirm you heard the "click" sound when installing the printheads.

Check for Obstructions:

• Inspect the printhead area for any packaging material or obstructions.
• Remove any orange plastic tape or plugs from the printheads.

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for 30 seconds and plug it back in.
• Turn on the printer again.

Printhead Priming:

• Ensure all ink tanks are filled above the minimum line.
• Press and hold the Resume button for three seconds to start the ink priming process.

Also, refer to this guide: Printhead errors on HP Smart Tank 6000, 7000, 7300, or 7600 printers | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,