New 902 Black Ink Cartridge Not Printing

[ka4hhm]

After replacing the black ink cartridge (902 XL) in my Officejet Pro 6975, the new black cartridge would not print. I have tried the troubleshooting/ cleaning/ resetting/ check vent steps in the posted document for this issue to no avail. Printer sees cartridge as genuine with no error messages. Just no black.

When I put the old cartridge back in, black print was fine.

Defective cartridge? If so, how do I get a replacement?

Thanks,

Don

--- update---

Bought new cartridge from a local vendor and installed. Works fine and it went through alignment routine like a champ.

The cartridge that wouldn't print was purchased from Amazon. Since I didn't need to use it right away, the 30 day return window had closed by the time I installed it. The Amazon links for manufacturer support took me through a maze to nowhere and the phone number has been disconnected.

Oh well..... What's a guy to do?? :}

[Elohi_NR · Accepted solution]

Hi @ka4hhm,

Welcome to the HP Support Community. 

I'd like to help!

You have certainly done a great job performing those steps. 

If you want to replace or return the faulty cartridges, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[ka4hhm]

Thanks to the Community for pointing me in the right direction!

Also, I was -- finally-- able to get a live person at Amazon and they arranged for me to return the defective cartridge and receive a refund.

Life is good again.

Don

[Elohi_NR]

Hi @ka4hhm,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.