New 902 Ink color not working no errors showing

[michemeyers]

new set of cartridges 902 - colors don't work, no errors showing.  6978e.... the black is working fine

[Irfan_06]

Hi @michemeyers,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer ink cartridges.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[michemeyers]

Hp 6970 series PLC-3  S/N TH0C95N1C0/ FPU T0F37-64002 using winprint according to my driver properties.

Driver type is 4 - User Mode Driver Version 20.80.03.8529

It was working properly until I installed new cartridges.....  Windows 10 is my operating software.  

Black XL works find its the three colors.  As I was looking up the information I went to HP Smart and it says its not connected, but it is - thru wifi.... don't know if that makes a difference, but I do not have the option to plug direct to my tower.

[michemeyers]

PS no other changes.

[Irfan_06]

Hi @michemeyers,

Thank you for sharing the above information.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support