New 952 black cartridge will not seat. A second new cartridge would not seat. Old cartridge seated.

[CarlaFS]

New 952 black cartridge will not seat. The 3 color cartridges in the pack seated properly. A second new black cartridge also would not seat. Old black cartridge seated properly and easily when I re-inserted it to troubleshoot. Error message says One or more cartridges are missing or damaged. The black cartridges were new, so I assumed not damaged.

[sandytechy20]

@CarlaFS

Welcome to the HP support community.

Try the steps mentioned in this HP document to fix the issue:- Click here

If the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.