New Cartridge NOT Communicating

[JimRabbit]

Anyone have any experiences with HP Original product Cartridges NOT Communicating with their Printer ?

[Kuroi_Kenshi]

Hi @JimRabbit,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding cartridge error! 

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

• Check Cartridge Installation: Ensure that you have installed the new ink cartridge correctly. Double-check that you removed any protective tapes or stickers from the cartridge and that it is securely inserted into the correct slot.
• Restart the Printer: Sometimes, a simple restart can help resolve communication errors. Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in and turn it on.
• Clean the Cartridge Contacts: Ink residue or dust on the cartridge contacts can interfere with communication. Carefully remove the ink cartridge, and using a lint-free cloth lightly moistened with water, gently clean the copper-colored contacts on the cartridge and inside the printer. Allow it to dry completely before reinserting the cartridge.

Refer to this link for further guidance: https://support.hp.com/us-en/document/ish_1721989-1461843-16

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,