• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-07-2022 09:24 AM

HP Recommended
Product: Color Laser Jet Pro MFP M479fdw
Operating System: Microsoft Windows 7 (64-bit)

Just replaced the black, magenta and cyan toner cartridges in my Color Laser Jet Pro MFP M479fdw.  The black cartridge is a 414Xwhile the magenta and cyan are 414A, all purchased through HP.  Now everything I print has blue spherical patterns throughout the page (See attached picture).  I'm guessing it's a bad cartridge and I have been screwed out of $120 by HP.  I just ordered another cyan cartridge and if that one works then I will know that HP sent me a defective cartridge while happily taking my money.Blue spheres on all print jobsBlue spheres on all print jobs

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.