-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- New Envy 6020e Printer installed today but no magenta being ...

Create an account on the HP Community to personalize your profile and ask a question
10-15-2022 11:32 AM
No error messages. Black printing is OK. Yellow and Cyan printing is OK from Cartridge. Print Head Cleaning is not operative. As suggested on the HP site I gently cleaned the Print Head contacts and Cartridge contacts with a lint-free cloth and distilled water but still no response from Magenta Ink.
Could it be a faulty Cartridge? This printer and cartridges are brand new!
Solved! Go to Solution.
Accepted Solutions
10-18-2022 08:31 AM
Thanks for your reply. I tried a number of fixes but none worked. I purchased a new Cartridge from Asda and everything was fine. Obviously, the Cartridge with the new printer was faulty. HP has promised to send me a replacement Tri-Colour Cartridge.
First time in many years that I have had a genuine HP Cartridge that is faulty!
10-18-2022 07:04 AM
Hi @Subiacouk,
Welcome to the HP Support Community
I understand you are facing a print quality issue with your HP ENVY 6020e printer. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- Are you using genuine HP ink cartridges?
- Does the copy print out the same way?
- What's the application you are trying to print from?
- Have you tried printing from a different application or device?
While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.
You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer - Print Quality Issues
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
ANAND_ANDY
I am an HP Employee
10-18-2022 08:31 AM
Thanks for your reply. I tried a number of fixes but none worked. I purchased a new Cartridge from Asda and everything was fine. Obviously, the Cartridge with the new printer was faulty. HP has promised to send me a replacement Tri-Colour Cartridge.
First time in many years that I have had a genuine HP Cartridge that is faulty!