• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-04-2021 11:13 AM

HP Recommended
Product: Envy 120 Inkjet
Operating System: macOS 10.15 Catalina

Hi - We have a trusty old HP Envy 120 all in one Inkjet printer. Needless to say it won't accept third party ink cartridges, so we had the office purchase original HP ink cartridges. Now I cant get the printer to accept the new 300XL black ink cartridge we just received via Amazon. It was in original packaging and once I inserted it the error message says one or more cartridges seems to be faulty. 

Ive tried the wiping the contacts, removing the power cable, putting the old cartridge back in. After hours, nothing is working. It has accepted the new colour XL cartridge. 

So assuming the new cartridge actually is faulty, how on earth do I get HP to send me a replacement? Their support network is impenetrable. 

Category:
1 REPLY 1

‎10-05-2021 10:09 AM

HP Recommended

Why don't you contact the seller on Amazon and ask for a replacement? 




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.