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‎05-10-2021 10:44 AM

HP Recommended
Product: Envy 5030
Operating System: Microsoft Windows 10 (64-bit)

How can I contact HP to get a replacement? I didn’t buy from HP but have invoice and packaging evidence in an email ready to send. I’ve spent 30 minutes searching their sites. I suspect that they would prefer me to get fed-up and give up.

Kind regards, Pat. 

Category:
1 REPLY 1

‎05-13-2021 07:03 AM

HP Recommended

@pat100

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried cleaning the ink cartridge copper contacts? 
  • What are the troubleshooting steps you have tried so far?

If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 
 

Please reach out to the HP Support in your region regarding the service options for your ink cartridge. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/ 
 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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