New HP 61 Color Cartridge

[GPF49]

I bought a new Number 61 HP Color ink cartridge for my  HP Officejet 4632 e-All-in-One Printer and my printer tells me the cartridge must be replaced. The printer works fine in black-only cartridge single mode. I tried the unplug the power cord fix and I still get the same error message. Gary

[Dilip_18]

Hi@GPF49,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the .  

I have a few recommendations 

• Check/Wipe Cartridge Contacts: A common cause of the “Cartridge Problem” message is the gold contacts found on an electronic chip on the body of the HP cartridge being obscured with dirt/ink or even physically having been damaged. Firstly remove the indicated cartridge from the printer and locate the chip.

From your HP Smart App:

1. Open your app and go to 'printer status. '
2. On the app, press the printer with the incompatible ink cartridge.
3. Go to your printer and disconnect the printer from Wi-Fi.
4. Reconnect the printer to Wi-Fi-- this should help

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!