New HP 62 Ink Cartridge wont work in 5660

[DS8769]

Installed new Genuine HP 62 cartridges in 5660. Black fine, it says there is a problem on the color one. "Remove and reinstall cartridge make sure it is installed correctly".

I've reset the printer 3x, cleaned the affected cartridge and printer connections 2x with distilled water with Qtip. No joy. 

[Raj2111]

Hi @DS8769 

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding assistance with the printer not printing in color. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that.

For better clarity and to assist you better I would require more information regarding this:

• Did you make copies directly from the printer and check if it copies fine?
• Did you check by changing cartridges if it prints in color correctly?

For now please try these steps:

• Please make 2 copies directly from the printer and check if it copies fine.
• If it copies fine then, please uninstall the printer drivers and reinstall them by following these steps:
• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from

 https://support.hp.com/us-en/drivers/hp-envy-5660-e-all-in-one-printer-series/6809225

 and install it on the computer after selecting the correct operating system. (Please check if the OS is 32 bit or 64 bit)

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue for printing.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Raj

HP Support