New HP 63 black ink cartridge, orange blinking light, installed several times.

[miuccia]

This is beyond frustrating!! Brand new 63 ink cartridge (also almost a brand new printer and brand new Macbook Air) I bought from Best Buy is not working.  It gives errors saying it's incompatible. So now what?? 

[Raj_05]

Hi @miuccia,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating situation with your HP DeskJet 3637 printer and the new HP 63 black ink cartridge. Here are a few steps you can take to troubleshoot and hopefully resolve the issue.

Check Cartridge Compatibility:

• Verify that the ink cartridge you bought is indeed the correct model for your HP DeskJet 3637 printer. Sometimes, packaging can be misleading, and it's worth double-checking.

Inspect the Cartridge:

• Make sure there's no tape or packaging left on the cartridge.
• Check for any visible damage to the cartridge.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes, then plug it back in and turn it on.
• Reinstall the cartridge.

Clean the Cartridge and Printer Contacts:

• Turn off the printer and open the cartridge access door.
• Gently remove the cartridge and inspect the copper-colored contacts.
• Use a lint-free cloth lightly moistened with distilled water to gently wipe the contacts on the cartridge and inside the printer.

Update Printer Firmware:

• Ensure your printer firmware is up to date. You can check for updates on the HP website or through the HP Smart app on your MacBook Air.

Try Another Cartridge:

• If possible, try using another HP 63 cartridge (preferably from a different batch) to see if the issue persists.

Printer Hard Reset:

• Turn off the printer and disconnect the power cord from the printer.
• Wait for about 60 seconds, then reconnect the power cord and turn on the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support