New HP 64XL Tricolor ink cartridge not recognized by HP Envy 7855 all-in-one printer

[Scout71]

New HP 64XL Tricolor ink cartridge not recognized by HP Envy 7855 all-in-one printer.  When I reinsert the empty cartridge, the printer recognizes it.  How do I obtain a replacement cartridge?

[A_Gayathri]

Hi @Scout71,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Photo 7855 printer isn’t recognizing the new HP 64XL Tricolor ink cartridge, here are a few steps you can try before seeking a replacement:
 

• Check Cartridge Packaging: Ensure the cartridge is correctly removed from its packaging and that any protective tape or plastic has been removed.
• Clean Contacts: Gently clean the copper-colored contacts on the cartridge and inside the printer with a lint-free cloth or a cotton swab dipped in distilled water. Make sure everything is dry before reinserting the cartridge.
• Reinsert Cartridge: Remove and reinstall the cartridge, ensuring it clicks into place securely.
• Reset Printer: Perform a reset of the printer. Turn it off, unplug it from the power source for a minute, then plug it back in and turn it on.
• Update Firmware: Check if there are any firmware updates available for your printer. Sometimes, updates can resolve compatibility issues. Update the firmware on an HP printer

Refer to this document:  HP ENVY Photo 7855 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Scout71]

Gaya 1239, thank you for your suggestions.  I followed all, yet the printer still failed to recognize the new cartridge.  I purchased another new cartridge earlier today.  That unit was immediately recognized upon installation.  The new cartridge I installed yesterday is clearly defective.  Having purchased it for $56.00 in May 2024 to have on hand when needed, I wish there was a way to return it to HP for replacement.

[A_Gayathri]

Hi @Scout71,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!