New HP Black Ink Cartridge Not working - Cartridge bought from Walmart

[TapasTcs1988]

I bought new Ink Cartridge for my HP Printer, Model Number-  DeskJet 2723e from Walmart . After installation it is throwing E0 Error but the Ink compatibility says it is compatible for HP Deskjet 1200, 2700,2800 series.

I have all the details regarding the New Ink. Request support team to get in touch with me and guide me with refund or replace process.

Thank you

[Nal_NR]

Hi @TapasTcs1988,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be to deal with an error after installing a new ink cartridge, especially when it’s supposed to be compatible. Let’s work together to get this resolved quickly.

An E0 error indicates an unusable cartridge.

This occurs when one or both ink cartridges need attention. Reseat both cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.

Click here blinking lights for other error codes if any. 

Update the firmware. Click here. 

Let me know how it goes. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[TapasTcs1988]

Hello Elohi,

I have done everything you mentioned as a part of potential solution but Printer is still throwing same error message.

Can you guys provide me with the new cartridge and take this faulty one. I can be reached on my email i.e. tapastcs1988@**bleep**.com

[Nal_NR]

Hi @TapasTcs1988,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue or  to replace the cartridges.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!