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New HP ink cartridge won't properly install(my printer is showing Error message)

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HP Deskjet 4155e

My printer says there is a "Cartridge Problem" when I try to replace the black Ink cartridge with a new HP brand Black ink Cartridge for the printer. How can I fix it? Tried turning off the Printer waiting 60 seconds and turning it back on, that didn't work. As far as I know all my software is up-to-date. What else can I do?

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@Sapphayre, Welcome to the HP Support Community! I’m here to help.


I understand you are getting an error for the new black ink cartridge. 

Insert the old ink cartridge to check for the error. By this, we can conclude if the new ink cartridge is defective.


Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Note: Use HP ink cartridges.


Kindly perform the steps mentioned in this document - Ink cartridge error


If the error persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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