New HP301XL black cartridge does not work

[Joh5]

Hi,

I replaced a HP301XL black cartridge but it refuses to print - error message.

If the previous black cartridge is put back in place, no error message.

If no black cartridge is put in place, still possible to print with the color cartridge.

if the faulty black cartridge is put in place again, error message.

I went through all the steps of the virtual agent without success.

How is it possible to get in touch with a real person of HP support for refund?

I am located in Belgium, cartridge purchased earlier today.

Thank you,

Johann

[Joh5]

Hi,

Update of the topic. I bought another HP301XL black cartridge with another expiry date, that worked immediately.

How is it possible to get in touch with a real person of HP support for refund?

The faulty cartridge is the following :

Made in Malaysia

Warranty ends Oct 2022

Numbers engraved on the cartridge :

2022/10/08 Y

2382505338551354

Thank you,

Johann

[Betty0610]

@Joh5

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding the refund.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!