New HP61 black ink cartridges, yes I have tried three, are not accepted by my printer.

[Ryan447]

I have purchased three genuine HP61 ink cartridges and none of them are accepted by my printer. Error message I receive is as follows. 
“The following ink cartridge(s) must be replaced.” The symbol is for the black ink cartridge. I have tried cleaning the contacts on both the new cartridges and the printer. I have tried resetting the printer. I have tried powering down the printer and leaving off for several minutes. Nothing seems to solve the issue. This has never happened to me before. Is there anything that can be done to remedy this, or is the printer junk now? 

[sandytechy20]

@Ryan447

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue,

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers