New Ink Cartridge But Won't Print Black (HP Deskjet 2700 Series)

[KCro622]

I bought new HP Cartridges (official HP ones but from Amazon) in April. We rarely print things - maybe a handful of documents since then. However, when i tried to print something yesterday, the HP Smart App shows the black ink cartridge is nearly empty (I know it is not) and won't print anything in black. When I attempted to print a return label, a blank page came out. I have cleaned the cartridges, taken them out and put them back in, checked for updates, ran the troubleshooter, etc. Still a blank page when trying to print anything in black. I have ordered another black ink cartridge to see if its the cartridge but it won't be here for a few days. Any other suggestions on what I can try to get this fixed? Thanks!

[Raj_05 · Accepted solution]

Hi @KCro622,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you've installed a new ink cartridge but your HP Deskjet 2700 Series printer still won't print black, there could be a few reasons for this issue. Let's go through some troubleshooting steps to identify and potentially resolve the problem.

• Check the Ink Level: Ensure that the new black ink cartridge has enough ink. Sometimes, cartridges may be faulty or improperly filled, so even if it's new, it might not have sufficient ink.
• Remove and Reinstall the Cartridge: Turn off the printer and carefully remove the black ink cartridge. Check for any protective tape or stickers that might still be covering the cartridge's nozzle or contacts. If present, peel them off. Then, reinstall the cartridge securely.
• Clean the Printhead: The printhead may have become clogged or blocked, which can prevent proper ink flow. Most printers have a built-in cleaning utility that you can access through the printer's settings or control panel. Run the printhead cleaning process to try and resolve the issue.
• Align the Printhead: Proper printhead alignment is essential for consistent and accurate printing. Many printers also have an alignment utility that can be accessed through the settings. Follow the instructions to align the printhead.
• Test Print: Print a test page or a nozzle check pattern to see if any improvement has been made. If the black ink is still not printing correctly, move on to the next steps.
• Check Printer Software and Drivers: Make sure your printer software and drivers are up to date. Sometimes, outdated software can lead to printing issues. Visit the HP website and download the latest drivers for your printer model.
• Check Printer Settings: Verify that your printer settings are correctly configured to use the black ink cartridge. Sometimes, printers default to using color ink to save on black ink usage. Check the settings and ensure it's set to use black ink when necessary.
• Perform a Hard Reset: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in, turn it on, and try printing again. This can help clear any temporary glitches.
• Check for Firmware Updates: HP occasionally releases firmware updates for their printers to address known issues and improve performance. Check if there are any firmware updates available for your printer model and install them if necessary.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[KCro622]

I bought another new ink cartridge and it is working fine. I must have gotten a lemon cartridge but it was outside the return window. Thanks!

[Raj_05]

Hi @KCro622,

Thank you for your response, 

Is there anything else that I can help you with today?
 

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support