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‎12-08-2021 10:47 AM

HP Recommended
Product: HP Officejet 4650
Operating System: Microsoft Windows 11

I installed a new cartridge 63XL (genuine HP). It was working and now get error message that I cannot print. 

Tried shutting down, reinstall cartridge, cleaned cartridge, cleaned printer and still receive the same error message.

Category:
1 REPLY 1

‎12-11-2021 11:08 AM

HP Recommended

@cbm59

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Could you please share the picture of the error message? 
  • Have you tried updating the printer firmware? Click here

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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