New Ink Cartridge Prompts Error Message

[Orangina85]

I just installed a new black ink cartridge (62XL) into my printer, and it says "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, then click OK."  I have looked through these tips and I've tried the following:  

1. Unplugged power cord from back of printer and out of wall, waited 60 sec, then replugged everyhing

2. Updated firmware

3. Checked cartridge for damage

4. Wiped off cartridge and inside of printer

None of these things has worked.  Is there anything else I can do?

[Nal_NR]

Hi @Orangina85,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps from this document here, then either the cartridge is faulty or the printer. 

Update the firmware: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Orangina85,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[VincentOB]

Hi 

I have the same problem. A new ink cartridge was shipped to me but it did not solve the problem. 

Did you receive a solution?

Best regards

Vincent