New Ink Cartridges problems

[Tbull2]

I have an HP Office Jet Pro 8020 and recently I’ve been having problems with the magenta ink not printing. I went and bought a brand new package of ink (910XL) and installed them. It still won’t print magenta and it says my ink levels are low and I should be prepared to replace. The ink is good til 2026 and I’ve tried cleaning the printhead, cleaning smear, realigning the printer and restarting it 

[Kuroi_Kenshi]

Hi @Tbull2,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Use Genuine HP Ink Cartridges:

• Ensure you are using genuine HP 910XL ink cartridges. HP cannot guarantee the quality and reliability of non-HP or refilled cartridges.

Check Ink Cartridges and Printhead:

• Verify that the magenta cartridge is correctly installed and that the protective tape has been fully removed.
• Check the ink levels using the printer’s control panel or HP software to confirm they are not empty.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Print a Print Quality Diagnostic Page:

• Load plain white paper into the input tray.
• On the printer control panel, swipe down to open the dashboard, touch the setup icon, swipe up on the display, touch Reports, and then touch Print Quality Report.
• Inspect the report for any issues with the magenta blocks.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Tbull2]

I have tried all the suggested methods and still no change. I bought the ink packs in a 4-pack at Walmart and while the black works perfectly and reads at a full level, the colors are now saying low level (even after just being installed). Quite disappointing that it seems I will have to go buy another set of ink cartridges which may not even resolve the problem.