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‎11-07-2020 03:29 AM

HP Recommended
Product: HP DeskJet 2630 All-in-one
Operating System: Microsoft Windows 10 (64-bit)

I bought a new black Cartridge from a rightful retailer and insert it correctly. However, it just shows low ink level like the previous one. Is the printer recognize the wrong Cartridge? How do I fix it without buying a new one. It is almost out of stock everywhere in this moment.

Category:
3 REPLIES 3

‎11-10-2020 07:20 AM

HP Recommended

@MTP48, Welcome to the HP Support Community!

 

  • Make sure the plastic tape if any is removed from the new ink cartridge before placing it in the printer.
  • Re-insert the ink cartridges.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎11-15-2020 02:36 AM

HP Recommended

Sorry but that totally no use. And the level indicator dropped one more after few times I tried this method....

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‎11-16-2020 10:35 PM

HP Recommended

@MTP48

 

Please reach out to the HP Technical Support team in your region regarding the replacement options as this could be a hardware issue. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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