New Print Cartridge for HP LaserJet MFP

[JM10002]

Hi Team.  I have an HP LaserJet MFP.  The printer was working fine.  I was on Instant Ink but didn't renew it .  I went out to Staples and purchased a new 134x cartridge for the printer.

However, I put in the new cartridge and it keeps giving me ER 75.  I have restarted printer, but still have the issue and need help as not sure what else to do.  Any suggestions would be appreciated.  Thank you.

[Nal_NR]

Hi @JM10002,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

[JM10002]

Hi There.  The printer is an HP Laserjet MFP (M232e-M237e series) and product is M234dw.  

Thank you

John

[Nal_NR]

Hi @JM10002 ,

Thanks for sharing the details. 

Let's try these steps. 

• Turn off the printer.
• Disconnect the power cord from the back of the printer and wait for at least 60 seconds.
• Reconnect the power cord and turn the printer back on.

If this does not help. We need to perform an NVRAM reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.