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‎08-22-2023 06:37 AM

HP Recommended
Product: HP Officejet 6500A Plus e-All-in-One Printer - E710n
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have recently aquired a HP Officejet 6500A Plus printer.  Removed the old printer cartridges as were old.  I purchased 2 x lots of the 4 ink print cartridges applicable for this printer... but now looks that the printer will only accept original HP inks, is this correct?  Surely there is a simple fix to this issue, as HP's reputation would be considered to be not professional.

I have looked online for answers but to no avail.  There are suggestions to go into the Printer settings and disable the HP cartridge protection... but I sadly do not have this option?  Also a suggestion to go via the Printer's Settings via the control panel to also disable/switch off but again I do not have this option???

Any help would be greatly appreciated!!!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2023 05:15 PM

HP Recommended

Thank you for your time and effort in replying to my message.  Sadly, this does not work...  I have tried all recommended steps but most of them are not available to me.  I have now spoken with my ink supplier and they are confused as to why HP want to stop a cheaper ink cartridge capable product to an out or warranty printer/product.  I will be sending all ink cartridges back and now looking to buy a NEW printer but sadly after these issues, it will not be HP.  I only hope that I don't incur issues and problems now with my HP laptop???

View solution in original post

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3 REPLIES 3

‎08-26-2023 10:00 AM

HP Recommended

Hi @0404Scottie,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you. 

 

I see that you have a query related to the ink cartridges you are using on your printer.

 

Please refer to the below link for more information related to your issue.

 

https://support.hp.com/us-en/document/ish_1692853-70737-16

 

Refer to this link for information on how to disable cartridge protection. (Only if it applies to your printer model)

 

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎08-26-2023 05:15 PM

HP Recommended

Thank you for your time and effort in replying to my message.  Sadly, this does not work...  I have tried all recommended steps but most of them are not available to me.  I have now spoken with my ink supplier and they are confused as to why HP want to stop a cheaper ink cartridge capable product to an out or warranty printer/product.  I will be sending all ink cartridges back and now looking to buy a NEW printer but sadly after these issues, it will not be HP.  I only hope that I don't incur issues and problems now with my HP laptop???

Was this reply helpful? Yes No

‎08-27-2023 02:09 PM

HP Recommended

Hi @0404Scottie 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you have a query.

 

Please refer to this link.

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No
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