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‎03-18-2023 06:45 AM

HP Recommended
Operating System: iOS

New black ink cartridge does not print - prints turn out white.
there is no cartridge error message (printer recognizes the cartridge and sees it is full)

 

using desk jet 2720e printer

cartridge 305

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1 REPLY 1

‎03-18-2023 09:02 PM

HP Recommended

Hi @ConnieBro1 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing cartridge issues with HP Printer.

 

To isolate the issue, I would request you to elaborate the defect you are referring to.

 

Meanwhile, you can perform the steps mentioned in this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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