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‎02-08-2022 05:08 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi There,

 

Installed a brand new Black 64XL cartridge into my printer (HP Envy Photo 7855) and I continue to get an error message about the cartridge not communicating correctly with the printer. If this problem persists, please replace the printer.

 

I have tried all the trouble shooting steps including rebooting the printer and gently cleaining the contacts. How can i go about getting a replacement cartridge? The previous cartridge was working 

 

Thanks,

Jason

Category:
1 person had the same question
1 REPLY 1

‎02-13-2022 10:25 AM

HP Recommended

@jaybed

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding a replacement.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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