New black ink cartridge won't print

[Desken]

I have put a new black ink cartridge ( sent by HP) into my printer. The new cartridge isn't giving out ink. The printer asked to do a quality and alignment page, but no black ink . Colour ,yes. I have tried cleaning the printer head via the program, nothing. Tried scanning what was printed out in colour, nothing printed at all. I put back the original ink cartridge back in, which had some ink left, everything printed as it should. Seems to be a fault with new cartridge. Can it be fixed or do i need to request a new cartridge ?

[Anand_Andy]

Hi @Desken,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!