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‎02-18-2023 09:07 AM

HP Recommended
Operating System: Microsoft Windows XP

I bought new cartages for my HP OfficeJet Pro 8720 and they will not work. They were manufactured after the ones I took out of it according to the packages, but the printer says they are older generations than what I had in it. What can I do about this?

Category:
1 REPLY 1

‎02-21-2023 03:49 AM

HP Recommended

@ITNightmare 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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