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‎07-14-2024 03:29 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

I installed 4 new HP print cartridges and all but black are about empty after two third-level print head cleans. Print jobs are black and light pink. Those 3 color cartridges cost me $45. What a waste. What to do? Spend another $45 and cross my fingers?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2024 09:48 AM

HP Recommended

Hi @Tefech,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

If you have performed all the steps from this document and still having issues, either the cartridges have to be replaced or the printer. 

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎07-16-2024 09:48 AM

HP Recommended

Hi @Tefech,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

If you have performed all the steps from this document and still having issues, either the cartridges have to be replaced or the printer. 

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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