New color cartridge will not print officer 6958

[Nannylu]

I have changed out my color in cartridge and when I run the printer tools to clean heads I still do not get the color

[Max3Aj]

@Nannylu, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP OfficeJet 6958 printer isn't printing in color even after installing a new color cartridge and running the printhead cleaning tool, here are some steps you can follow to troubleshoot the issue:

Check Cartridge Authenticity

• Make sure you're using genuine HP cartridges. Non-HP or refilled cartridges can sometimes cause issues.

Remove and Reinstall the Cartridge

• Power on the printer.
• Open the cartridge access door.
• Remove the color cartridge and inspect it for any protective tape—make sure it's fully removed.
• Reinsert the cartridge firmly until it clicks into place.

Run a Print Quality Diagnostic Report

• On the printer control panel:
  • Go to Setup > Printer Maintenance > Print Quality Report.
• This will help determine if the issue is with the cartridge or the printhead.

Clean the Printhead Again

• Go to Setup > Printer Maintenance > Clean Printhead.
• Run the cleaning cycle up to 3 times, checking print quality after each cycle.

Check Ink Levels

• On the printer screen or HP Smart app, check if the color cartridge shows as full.
• If it shows empty or low despite being new, it could be a faulty cartridge.

Update Printer Firmware

• Visit HP Software and Driver Downloads and enter your printer model.
• Download and install the latest firmware.

Try a Hard Reset

• With the printer on, unplug the power cord from the back.
• Wait 60 seconds.
• Plug it back in and turn it on. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support