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‎07-19-2021 11:03 PM

HP Recommended
Product: Office Jet Pro 8028

Office Jet Pro 8028 - new cyan cartridge is not printing. Did three-level print head cleaning three times; didn’t work. Got a 2nd new cartridge, thinking first was defective, but still nothing. Made sure contacts were clear; nope. Can you please help?

Category:
3 people had the same question
1 REPLY 1

‎07-23-2021 09:25 AM

HP Recommended

@Dodi3

 


Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

If the issue persists please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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