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‎10-20-2020 09:32 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fnw
Operating System: Microsoft Windows 10 (64-bit)

Chiropractor office with 5 computers all running Windows 10 vs 2004 and had the CU from last Tuesday (Oct. 13, 2020) installed. Monday, all 5 could no longer print to their HP Color LaserJet Pro MFP M477fnw printer. I deleted each computers Printer, add a new printer, search found a couple of versions of the printer but not the right version until I selected printer not found and searched for an older printer, where it found the proper version of the printer and I then had to tell it not to use the current driver, but to use the old driver. This worked on all 5 computers, but I am concerned that Microsoft will hit them again, so I need to look into how to prevent this from happening again. Unfortunately, I was working on this during business hours and had to get them running quickly. I did not take time to look up what drivers had been installed or try to uninstall the new drivers. I can check it out further on the weekend if they don't get messed up again before then.
Any suggestions would be appreciated.

Category:
1 REPLY 1

‎10-20-2020 12:21 PM

HP Recommended

Your best option is to manually install the printer using a standard TCP/IP port and use the HP Universal Print Driver V7.0 and disable Microsoft Print Management. 

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