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‎04-06-2021 08:36 PM

HP Recommended
Product: DeskJet 3760

I bought a new hp DeskJet 3760 about 20 days ago.

It arrived in a perfect condition and it worked perfectly.

But, unfortunately, after a few days (6-7-8) at a certain point the quality of the printing has totally changed.

There are problems only with the black ink.

The colours are ok.

We already tried the printer head cleaning (at least 10 times).

We tried to align the headers several times.

We tried to change the black ink cartridge.

But nothing has changed...

 

Should I ask for a substitution of the printer?

 

Kind regards

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1 REPLY 1

‎04-10-2021 06:03 AM

HP Recommended

@Maury76

 

Welcome to the HP Support Community.

 

Does this happen while copying also?

 

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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