New ink cart. not recognised

[PJH1955]

I have a F380 when putting in a new hp21 I get an error code. When I replace the old cart. in works fine but of course does not print as it is out of ink. What can I do to solve this? Thank You!

[Dilip_18]

Hi@PJH1955,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing printing issues with the HP Deskjet F380 printer.

I have a few recommendations 

• Remove the new ink cartridge and reload the old ink cartridge back into the printer. Wait for about 10 minutes before you proceed to the next step. Remove the old ink cartridge and install the new ink cartridge again.
• Remove all of the new cartridges you had installed and re-install the old (empty) cartridges that worked. Restart the printer, this should remove the not recognized error (and tell you some are empty) Install one of the new cartridges. Keep installing the new cartridges one-by-one until the error returns.

Hope this helps! Keep me posted. 

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Have a great day!

[PJH1955]

I was told by a hp agent on the phone that my F380 was to old and that the new hp 21 cartridges would not work in it any more.

I ordered a laser jet printer from Best Buy as I figured my F380 was outdated and of no use to me anymore.

[Dilip_18]

Hi@PJH1955,

Thank you for responding, I appreciate your time and effort.

I apologize for the Inconvenience. Good you ordered the HP LaserJet Printer.

The main advantages of laser printers are speed, precision and economy. A laser can move very quickly, so it can "write" with much greater speed than an ink jet. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!