New ink cartridges don't fit

[BigDon1]

I recently purchased an envy 6452e and signed up for instant ink. The printer came with cartridges marked y67. Shortly after signing up I received new ink in the mail. Today needing to print some important papers the machine ran out of ink. I went to install the new ones and they will not fit! when I looked at them there is a huge difference in size then I checked the numbers the new ones say 67/305. I am so angry right now because it is Sunday and I can't do anything about it and everything in self help online says they may be larger but they will work. They do not fit and if I try to force them in I may break the machine, is that going to be covered under warranty?! 

[BigDon1]

sorry I didn't proof read the original cartridges are 67 not y67.

[A_Gayathri]

Hi @BigDon1,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.