New ink cartridges showing empty or nearly empty

[jasmcg]

OfficeJet 8710 - new 952 cartridges showing empty or nearly empty.  Did a reset, a hard reset, cleaned cartridge and printer contacts, firmware up to date , diagnostic/helper/support software is up to date - tried all tips & solutions published on HP website and in support conversations with no change in malfunction.

[VikramTheGreat]

Hi @jasmcg,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating this is, especially when you've done everything right with your HP OfficeJet Pro 8710, and brand-new HP 952 cartridges still show as empty. You’ve already covered all the basics like resets, cleanings, and firmware updates, so let’s go a step further.

1. Confirm Cartridges Are Genuine and Region-Matched

Even if you’re using HP 952 cartridges:

• Make sure they’re genuine HP (not remanufactured or compatible versions).
• If the printer was purchased overseas, the cartridge region may not match (952 is for North America; others use 953, 954, etc.).

Check cartridge region:

• Go to the printer control panel > Settings > Printer Maintenance > Reports > Print Status Report.
• Look for the Cartridge Region Code and Current Ink Levels.

2. Check Cartridge Smart Chips

Each cartridge has a smart chip that communicates with the printer. Even new cartridges can have:

• Misaligned or damaged chips
• Poor contact with the printer sensor pins

🔧 What to do:

• Remove the cartridges and inspect the chip (small copper/silver rectangle).
• Gently clean it with a lint-free cloth and isopropyl alcohol.
• Reinstall one cartridge at a time to isolate the issue.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support