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‎02-17-2025 01:53 PM

HP Recommended
Product: HP Envy 6155e All-in-One Printer

My original cartridge worked fine, I installed brand new HP 68 series and now it won’t print black ink. The machine sounds like it is printing but page is blank. I tried all the tricks and have “printed” lots of blank pages.  The scanned test page only printed blue.  Also when I could print the draft quality almost invisible, Why?

Category:
1 REPLY 1

‎02-20-2025 09:37 AM

HP Recommended

Hi @Realname2,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these troubleshooting steps:

Check Ink Cartridges

  • Make sure you removed the protective tape from the new black ink cartridge.
  • Reseat the cartridge: Remove it and reinsert it firmly.
  • Ensure you are using genuine HP 68 series cartridges.

Run Printhead Cleaning

  • On the printer's control panel, go to Settings → Printer Maintenance → Clean Printhead
  • Run the cleaning 2-3 times if needed.

Print a Nozzle Check / Print Quality Report

  • This will help determine if the black ink is completely clogged.
  • If the black section is missing, cleaning is necessary.

Perform Hard Reset

  • Turn off the printer and unplug it from power.
  • Wait for 3-5 minutes, then plug it back in and restart.

Update Firmware and Drivers

  • Go to HP Support and check for firmware updates for your printer.
  • Update the printer driver on your computer.

Use a Manual Cleaning Method (If Needed)

  • If nothing works, the black ink nozzle may be clogged. Try this:
    1. Remove the black cartridge.
    2. Gently wipe the ink nozzle with a lint-free cloth dampened with warm water.
    3. Let it dry for a few minutes, then reinstall it.
    4. Run another printhead cleaning.

Let me know if you need further assistance! 😊

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

 

Kuroi_Kenshi
I am an HP Employee

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