New printer Ink not being recognized by printer. Faulty ink cartridge

[PickleRickMan]

My brand new ink cartridge won't work. I have bought at same store without any issues, and this one won't work. How do I contact HP to have them replace my ink cartridge?

[Echo_Lake]

@PickleRickMan

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   Note:HP recommends plugging the printer directly into a wall outlet.

If the issue persists, follow next steps from this link: https://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/model/1209973... HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[caromurr]

THIS DOES. NOT
 
WORK

[Echo_Lake]

@caromurr

Thank you for posting back.

Since you have already tried most of the troubleshooting steps to resolve the issue and as we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[caromurr]

OBVIOUSLY i have already done that.

[Echo_Lake]

@caromurr

Thank you for posting back. 

Have you tried reaching out to our HP support?

Is everything working fine, or would you require any further assistance?

Keep me posted!