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‎01-10-2025 06:00 PM

HP Recommended

I just set up my new Envy Inspire 7255e and the ink isn't printing on the paper.  What can I do to test or check why it will not print?

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1 REPLY 1

‎01-10-2025 07:27 PM - edited ‎01-10-2025 07:36 PM

HP Recommended

Hi @Jam4188 

 

1.  Check that when installing cartridges the protection orange Tape was removed from each cartridge.

 

  • ferRX_0-1736563559108.png

     

  • ferRX_0-1736563460376.png

     

2. Use HP Smart to send a clean cartridge page to check if the printer is working.

 

3. You can download HP Smart from the next link:

4. And follow steps from the next video:

>> https://www.youtube.com/watch?v=XbZAHyzdjXM&ab_channel=RefreshCartridges

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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.
@ferRX / I am a volunteer posting answers on my own time.
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