-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- No Cyan ink printing
![Sign in](/html/assets/sign-in-banner.png)
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 REPLY 1
05-30-2024 01:17 PM
HI @SofTrain,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
When you're experiencing issues with a printer not printing a particular color, like cyan in your case, it can be frustrating. Here's a step-by-step troubleshooting guide to help you resolve the problem:
- Check Ink Levels: Ensure that the cyan ink cartridge is properly installed and has ink. Sometimes, new cartridges might have protective tape or plastic covers that need to be removed before they can dispense ink.
- Printer Maintenance: Run a printer maintenance cycle, which is usually accessible through the printer's settings menu. This can help clear any clogs or air bubbles in the ink lines that might be preventing cyan ink from flowing properly.
- Clean Print Head: Many printers have a built-in function to clean the print head. This can be done through the printer's settings menu or software that came with your printer. Running a print head cleaning cycle might unclog any dried ink or debris that's blocking the cyan nozzles.
- Manual Cleaning: If the automatic print head cleaning doesn't resolve the issue, you might need to manually clean the print head. Refer to your printer's user manual for instructions on how to do this properly. Typically, it involves gently wiping the print head with a lint-free cloth or using special cleaning solutions provided by the printer manufacturer.
- Check Printer Settings: Ensure that the printer settings are configured correctly. Sometimes, printing in grayscale or draft mode can cause certain colors not to print. Make sure your printer is set to print in color and at the highest quality settings.
- Test with Another Document: Try printing a different document or image that contains cyan color. This can help determine whether the issue is specific to one document or if it's a broader problem with the printer.
- Update Printer Drivers: Make sure your printer drivers are up to date. Sometimes, outdated drivers can cause printing issues. You can usually download the latest drivers from the hp website.
- Replace Cartridge: If none of the above steps resolve the issue, it's possible that the cyan ink cartridge is defective. Try replacing it with a new one to see if that solves the problem.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Rachel571
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.