No Magenta Color from new 62xl Tri-color Cartridge

[BajaBay]

I installed a new 62xl Black and Tri-color cartridge. Magaenta color will not print I did all the maintenance procedures and ran the Print Diagnostic . Still no Magenta. All the other colors look great. Any suggestions?

[Bob_Headrick]

The cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this > 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select: 

Dispute reason  

 Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you have a defective supply that is in warranty.

If you would like a quicker resolution (and do not want to wait for the replacement) you might try the following:  get a clean coffee cup and put 1" of hot (but not boiling) water in the cup.  Place the black cartridge in the cup in the same orientation it would be in the printer, with the nozzles facing downward.  Let the cartridge sit in the water for about fifteen minutes.  Remove the cartridge and gently dry the electrical contacts with a lint-free wipe.  (A clean coffee filter works well for this.)   Gently blot the printhead on a damp tissue.  If the ink is properly slowing there will now be a strong blot of cyan, magenta and yellow ink on the tissue.  If this is the case put the cartridge back in the printer and run a cleaning cycle to verify the cartridge is working properly.