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‎08-25-2024 07:07 PM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer

I bought this printer almost a year ago, and never needed it until now.

 

I finally got it setup and i keep getting the error about Setup Cartridges required...

 

I do not have those, I went to Office Depot and bought some brand new ones, and now they will not work... what kind of scam are you guys running here? 

 

I need this printer to work ASAP, this is an absolute nightmare, i relied so much on this working, and now I'm fixing to throw this **bleep** thing out the door... there has got to be a way to bypass this so i can USE MY PRINTER.

1 REPLY 1

‎08-28-2024 07:03 AM

HP Recommended

Hi @i3igGun ,

 

Welcome to the HP Support Community

I'd like to help!

 

We would have to perform an OOBE reset on the printer to bypass the error and see if that helps. 

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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