No able to align printer

[paigefirnberg]

I'm getting streaky prints, but have full ink and have cleaned the print heads to the third deep clean level. The app recommends that I align the printheads, but I don't have the option to select 'align printer' in my HP app's Print Quality tools. Only cleaning the printheads. I used to be able to click on it, but it's dissappeared. (Was previously to the left of 'Clean Printheads') I tried chatting with a virtual assistant but that lead me nowhere. And I'm unable to talk to a human. Any help would be very appreciated!

[Kumar0307]

@paigefirnberg, Welcome to the HP Support Community! I’m here to help.

I understand you need to align the printer. Are you using the HP Smart app?

Which version of the HP Smart app are you using?

Go to HP Smart>About HP Smart. (The current version is 13.5.0)

Make sure the app is up to date. Check for updates in the App Store.

Perform the steps mentioned in this document - Alignment errors

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Hope this helps! Let me know how it goes. 

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