No black ink printing

[Saxygil]

Printer has worked fine for years.  Put in a new black cartridge....no black printing.  Happened to have bought 2...changed it out and still no black printing.  Did the printhead cleaning from screen 3 times....still no black printing.  Colors seem OK

[Sneha_01]

Hi @Saxygil,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is not printing in black after replacing the cartridge and cleaning the printhead multiple times, here are some additional troubleshooting steps to try:

1. Check Cartridge Installation:

• Ensure that the black ink cartridge is installed correctly. Remove it and reseat it to make sure it’s properly connected.

2. Inspect the Printhead:

• If you haven’t already, carefully remove the printhead (if removable) and check for clogs or dried ink. Clean the nozzles gently with a lint-free cloth or cotton swab dampened with distilled water.

3. Run a Manual Printhead Cleaning:

• If your printer allows, try running a manual printhead cleaning cycle through the printer’s maintenance menu. This might be more thorough than the cleaning from the screen.

4. Print a Test Page:

• Print a test page or print quality diagnostic page to check for any patterns or specific issues with the black ink.

5. Check for Firmware Updates:

• Ensure your printer’s firmware is up to date. Sometimes, firmware issues can affect print quality.

6. Try Different Paper:

• If you’re using specialty paper, try switching to regular paper to rule out any issues related to paper type.

7. Check Printer Settings:

• Make sure that the printer settings are not set to print in color only. In the print dialog, select Print in Grayscale or Print in Black Only if available.

8. Use Genuine HP Cartridges:

• If you are using third-party cartridges, consider switching to genuine HP cartridges. Compatibility issues can sometimes arise with non-genuine products.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support